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DayOff Resort FAQs
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Reservation
General
Questions
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FAQs
Manage your Reservation
What is the Cancellation Policy?
How do I cancel my Reservation online?
Can I cancel if the weather is bad on the day of my Reservation?
How do I change my Reservation date?
How do I change a guest name?
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General Questions
How does DayOff Resort work?
Why is the date or pass I want unavailable?
How far in advance can I book?
Can I bring my own food and Cold drink items to the hotel?
Are towels provided at the hotel?
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Gift Cards
What is a DayOff Resort gift card?
How do I redeem a gift card without a claim code?
How can I purchase a gift card?
How do I see how much DayOff Resort credit I received from a gift card?
Can I transfer my credit to another user's account?
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Billing & Payments
What is the DayOff Resort Platform fee?
What is my Hold Released Amount status?
Why isn't my coupon code working?
How can I request a tax-exempt Hold Released Amount?
Coupons
I'm having trouble redeeming a coupon code. What should I do?
Why am I getting an 'Invalid' message when trying to use my coupon code?
I booked, but my coupon code didn't apply
Help
